FAQ

Frequently
asked questions

Questions? We’ve got answers!

Browse the topics below or ask us on Live Chat.

Products & ingredients

How can I find out where to buy my favorite HOT POCKETS® brand sandwich flavors?

Please visit the Where To Buy section of the web site. It will tell you where to find HOT POCKETS® sandwiches. 

There's something wrong with my product or packaging, what do I do?

If you have any problems with your Hot Pockets® brand sandwiches or their packaging, please reach out to us so we can make it right. Call or text 24/7 1-800-350-5016. You can also chat live with a representative from our team: LIVE CHAT

What types of HOT POCKETS® are there?

We're always creating new Hot Pockets® flavors to satisfy our consumers. We offer beef, chicken, and even meatless Hot Pockets® so there's something for everyone to enjoy! https://www.hotpockets.com/en/products

What's the difference between HOT POCKETS® and LEAN POCKETS®?

While Hot Pockets® are a favorite, sometimes people desire a leaner option but they still want a hearty, satisfying snack or meal. That's when they reach for Lean Pockets®. We worked hard to deliver tasty flavors that still allow you to count what's important to you while never scarifying on taste or quality.

How do I recycle my Hot Pockets® packaging?

If you have any problems with your Hot Pockets® brand sandwiches or their packaging, please reach out to us so we can make it right. Call or text 24/7 1-800-350-5016. You can also chat live with a representative from our team: LIVE CHAT

Do Hot Pockets® contain common food allergens?

We're always creating new Hot Pockets® flavors to satisfy our consumers. We offer beef, chicken, and even meatless Hot Pockets® so there's something for everyone to enjoy! https://www.hotpockets.com/en/products

Why are there differet types of Hot Pockets® crusts?

While Hot Pockets® are a favorite, sometimes people desire a leaner option but they still want a hearty, satisfying snack or meal. That's when they reach for Lean Pockets®. We worked hard to deliver tasty flavors that still allow you to count what's important to you while never scarifying on taste or quality.

Are Hot Pockets® available in packs larger than 2?

Because recycling programs can vary by location, it’s best to check the packaging labels and then check with your local recycling company. More information and tips can be found here:
https://www.nestleusa.com/sustainability/how-to-recycle-packaging-sustainability-label

Packaging & Preparation

How do I prepare a HOT POCKETS® brand sandwich in the microwave?

Refer to the preparation instructions provided on your package. Our cooking times are based on an 1100 watt microwave oven. As microwave ovens vary, cooking times may need to be adjusted. https://www.hotpockets.com/en/cooking-time

Can the HOT POCKETS® crisping sleeve be reused?

We do not recommend that the sleeve be reused because it was not designed as a permanent container.

Can I prepare the product in the oven?

We do not recommend that the sleeve be reused because it was not designed as a permanent container.

Is it safe to eat a HOT POCKETS® brand sandwich item once it is thawed?

Yes. Find specific cooking instruction recommendations on the back of your Hot Pockets® package. https://www.hotpockets.com/en/cooking-time

What causes ice crystals to form on top of the HOT POCKETS® sandwich?

Absolutely do not eat HOT POCKETS® or LEAN POCKETS® sandwiches if they are thawed. Always prepare them according to the cooking recommendations on the package.

My crisping sleeve looks different than ones I have received in boxes of HOT POCKETS® brand sandwiches that I previously purchased. Do I have the correct sandwiches?

Ice crystals occur naturally on frozen products. Excessive ice crystals (a sign that you still need to cook your HOT POCKETS® sandwich) may result from fluctuations in storage temperature.

Miscellaneous

Do you have HOT POCKETS® coupons available?

We occasionally offer cents-off coupons in local newspapers, through direct mailing programs, and on Facebook. In addition, we suggest you watch for special sales or promotions at your local grocery store.   

Still have
questions?